Policies

Payment methods

All payments on this site are in Australian dollars and include GST, with shipping within Australia.

Online Payments
Our online shopping cart and payment gateway is taken care of entirely by Paypal, one of the largest and most trusted third-party payment processing companies in the world. Paypal is 100% owned by eBay. The features and benefits of using Paypal are as follows;

Payments by Visa or MasterCard, or direct transfers from your own Paypal account.
The shopping cart itself is hosted by Paypal, meaning that when you add an item to your cart, the separate window which appears is on Paypal's server, not ours. Paypal's entire shopping cart and payment gateway are secure, and we refuse to compromise your security!
All payments are processed through a very secure 128 bit encrypted SSL server. H.T. Custom Cables can at no stage access your credit card details, meaning that your details are not kept on our system at all.
When you pay through the Paypal gateway, you have the option of becoming a Paypal member. This is cost FREE, and has it's own benefits, such as being able to review your order status online. We would highly recommend you join the 64 million (and growing) Paypal members worldwide!

NOTE: As the shopping cart is on a different server, it may take a while for the cart window to load, depending on your location. Please be patient.

Alternate Payment Methods
We are happy to accept payment via direct debit, cheque or cash pick up.

If paying by direct debit,

Ensure the correct amount is deposited including postage and use the reference of your initials and the date eg AB0101
Send an email to sales@clink.com.au detailing the items required, total amount credited to our account and of course your address, with the subject field matching the reference used for the deposit

BSB: 112879
Acc: 482293829
Name: Home Theatre Custom Cables

If paying by cheque,

Mail your cheque to us along with your name address and items required
Make your cheque payable to Home Theatre Custom Cables

675 Elizabeth St
Waterloo
NSW, 2017

If paying by cash,

Ring us to arrange an appointment

Order turnaround times

Up to three working days from the day ordered, so orders placed on Monday may be sent on Thursday. This is because not all our cables are pre-packaged. Orders that involve hand made cables, such as speaker cables, take a little longer.

However approximately 80% of orders leave within 24 hours of the order being placed and 90% within 48 hours.

Additionally we are always willing to assist so if you have an urgent requirement use our contact details to let us know.

Packaging

Cables are packaged in zip seal bags for protection. The collective order will then be packaged in a bubble wrap, as deemed appropriate to ensure safe transit to you. Individual product packaging is minimized in order to be environmentally friendly, and to reduce the cost to our customers.

Shipping - methods and costs

Orders are sent via registered post and charged at a flat rate of $10 to anywhere in Australia.

We can also send goods via express post if requested. Please be advised however that, whilst quite reliable, express post carries no insurance once the goods have been sent.

We can also offer Priority Express which is a combination of express post and registered post. This is available for packages up to 3kg and costs $15 to anywhere in Australia. Delivery time is the same as express post, being 1 day to most capital cities. Call us or click here to add priority express to your order:

Warranty

All cables supplied by Cinema Link goods are covered by a 10 year parts and labour warranty. This way they are sure to last longer than the technology! The product components have a full factory backed KORDZ lifetime warranty, whereas Cinema Link assures warranty on any assembly and supply. Under such warranty terms, Cinema Link reserves the right to elect to repair or replace the cable as necessary.
If you have a problem with any goods which you have purchased from us, please email us at info@clink.com.au to let us know of the issue. If it is deemed a warranty item, you will be responsible for the cost of getting the cable back to us, but we will cover the cost of returning the cable to you upon repair or replacement. Keep in mind that our return rate is less than 0.5%, so warranty is just for piece of mind - it's unlikely that you'll ever need to claim!
Warranty exclusions extend to wear and tear, physical damage, misuse or any circumstance which can be deemed as not directly arising from the manufacturing or assembly process.

Refunds

If you require either a partial or full refund on an order for any reason, please email Cinema Link staff on info@clink.com.au to advise of your request. Such an application must be made within 60 days of the original order, and will subsequently be assessed for suitability. Paypal does offer a flexible refund facility for merchants such as Cinema Link. The procedure for processing a refund is based on your transaction details as stored on Paypal's secure server. At no stage do we ever access your credit card information. For your security, NEVER EMAIL YOUR CREDIT CARD DETAILS TO US OR ANYONE ELSE!

Privacy

Your security and privacy is of paramount importance to us at all times. This is the primary reason why we chose to use Paypal for credit card processing, as the alternative is a third party processing gateway which you may never have heard of. Paypal is globally trusted - just ask it's 64 million members!! The biggest benefit to you is not only giving you access to the extensive Paypal network, but it means that your credit card info is kept on one of the most secure of servers, and is never revealed to us. Paypal just notifies us of your approved transaction and total, but not of the payment details.

Your delivery address and contact information is of course revealed to us (otherwise we won't know where to send the cables!), but is kept safe and secure and never given to anyone else for marketing or otherwise. These details will never be distributed for any purpose, and will be used in-house only for the processing of your transaction. On occasion we may contact you to notify you of special offers and news, but this will not be a regular occurrence. We find it annoying when others do it to us, so we won't do it to you!

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